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ARTWORK
What is "camera-ready" art?
In the past, this meant any drawing, photo, illustration or lettering suitable for photographic reproduction. It now means artwork (generally vector-based) that is ready for imprint without modification.
What is vector art?
There are two different kinds of graphics files used by computers, "bitmap" art, and "vector" art. Bitmap art includes almost every file type there is: .BMP, .GIF, .JPG or .JPEG, .PCX — and the list goes on! Vector file formats include .EPS and the files created and manipulated by professional drawing software products such as Adobe Illustrator® and Corel Draw®.
What type of file should I send?
You need to send a vectored .EPS file. Please call 1-800-467-9528 and a customer service representative will be happy to assist you.
How do I get custom artwork for my project?
Our in-house art department can handle your custom artwork from start to finish. Call 1-800-467-9528 and speak with a customer service representative. They will give you all the details on custom artwork and connect you with our art department.
What is the charge for art services?
Blue Dragonfly Marketing will be happy to provide you with a quote for art services. Every project is different and art itself varies from basic to complex. We'll take a look at your art and provide you with a custom quote for services.
How long does it take for artwork design?
We strive to complete your artwork design as fast as possible to keep your project on track and on deadline. Please call us and we'll get your artwork design on the fast-track!
Can Blue Dragonfly Marketing design a logo for me?
Yes! We have a full service art department that can design a high quality logo or art work to make you look like a star.
CUSTOM QUOTES & PROPOSALS
Does Blue Dragonfly Marketing accept Requests for Proposals?
Yes! An RFP should involve more than just the price:
  • Blue Dragonfly has a large selection of available promotional products.
  • We are a recognized industry leader with proven results.
  • We can source products globally to take advantage of world-wide price efficiencies.
  • We have established relationships with all major product vendors.
  • We will provide a dedicated account team for your program.
  • We can track products through the entire order delivery process.
  • We will ship on your freight number to control freight costs.
  • We have no hidden shipping or handling charges.
  • We will adhere to your brand standards and control the usage of your brand.
  • When the time comes for your company to issue a Request for Quote for corporate promotional products, logo’d apparel or marketing items, we hope you'll think of Blue Dragonfly Marketing, Inc
Contact us or call 1-800-467-9528
How can I get a quote?
It's easy! Just contact us with the product(s) and quantities you need and we'll prepare a custom quote for you.
E-COMMERCE SOLUTIONS
Does Blue Dragonfly Marketing offer corporate online stores?
Yes! Click here to read more about our On-Line Company Store Program
What fulfillment services does Blue Dragonfly Marketing offer?
Blue Dragonfly Marketing specializes in complete fulfillment services for your online store. We ship all orders from our warehouses and maintain a 99% fill rate on all stock items.
ORDERING
Is there a minimum order size?

Minimum order sizes vary based on the product ordered. Minimum quantity order is considered to be the first quantity listed in product price breakdown.

There is, however, a minimum dollar amount that must be met on orders. In order to meet the needs of all customers we will service orders with "less than minimum" quantities. When orders total less than $300.00, excluding shipping and taxes, a $50.00 "less than minimum fee" will be added. This fee will be waived if you are placing several orders at the same time that total at least $750. In some cases, factory less than minimum charges may be additional. An order processing charge of $10 will be added to all blank merchandise orders under $300.

We apologize for any inconvenience this policy may cause, but customization is costly and complex. To prevent additional charges we would encourage you to order above the required minimum quantities to be used for your future events.

Is there a discount for large quantities?
Yes! The higher the quantity ordered the lower the price per piece will be.
I saw a product that I like on another Website...can I get it from Blue Dragonfly Marketing?
Most definitely. We can get over a million different promotional products. We offer so many that they won't all fit on our website! So if you’ve seen a product on another site, just ask! We'll get it for you (and save you money)!
I placed an online order, now what?
Blue Dragonfly Marketing will be in contact with you, usually within one hour during our normal business hours, to guide you through the next steps and to answer any questions you may have.
What forms of payment does Blue Dragonfly Marketing accept?
We accept all major credit cards including: American Express, MasterCard, Visa and Discover.
When can I expect delivery of my order?
Delivery of your order varies based on the product ordered. Blue Dragonfly Marketing provides up-to-the-minute order status verification. All you have to do is contact a customer service representative at 1-800-467-9528 and we'll give you an update!
How do I reorder from Blue Dragonfly Marketing?
Reordering merchandise from Blue Dragonfly is a breeze. Just call us on our toll free number 1-800-467-9528 and we will handle all of your reorder needs.
SAMPLES
How do I get a sample?

We are happy to provide samples to customers and prospective customers! We're proud of our products and we are happy to share samples of them with you. However, at our discretion, Blue Dragonfly reserves the right to decline questionable or non-business sample requests.

Occasionally, some samples may also require a refundable security deposit. Your Blue Dragonfly account rep can provide more information.

What is a pre-production sample?
A pre-production sample is the exact product and imprint color of the product you will be receiving from the factory.
SHIPPING INFORMATION
How does Blue Dragonfly Marketing ship merchandise?
The standard carriers UPS and FedEx provide all classes of shipping services for Blue Dragonfly Marketing.
I need my order fast, what about rush services?

Need a promotional product fast? No worries. Blue Dragonfly Marketing saves the day with our rush services. The best news: you don't have to compromise on selection, quality and value just because your order is on the fast-track. Even with expedited production, you can choose from our most popular customization techniques such as screen printing, debossing/embossing, laser engraving and embroidery.

Most items can be produced within three days, with many available in just one day!

Call Blue Dragonfly Marketing at 1-800-467-9528 and speak with a member of our expert staff. We'll help you select the right promotional item that will get to you right when you need it.

At Blue Dragonfly Marketing, we'll put a RUSH on it for you!

Can I ship my order internationally?
Blue Dragonfly Marketing can accommodate international orders and they are shipped through the international divisions of UPS, Federal Express and DHL. Larger international orders are handled by our in-house import team utilizing ocean or express air freight.